Effective Date: March 1, 2025 | Last Updated: March 1, 2025
At Midnight Lux Agency ("we," "us," "our," or the "Company"), we strive to provide exceptional modeling agency services and maintain transparent business practices. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for payments made to Midnight Lux Agency.
By engaging our services or making any payment to Midnight Lux Agency, you acknowledge that you have read, understood, and agree to this Refund Policy.
Important Notice: Due to the nature of modeling agency services, which often involve immediate allocation of resources, booking commitments, and third-party arrangements, most services are non-refundable once rendered or once bookings are confirmed. However, we evaluate refund requests on a case-by-case basis and will make reasonable efforts to accommodate legitimate concerns.
Non-Refundable Services:
Potentially Refundable (Subject to Evaluation):
Any fees paid related to casting submissions or booking arrangements are generally non-refundable once the casting or booking process has been initiated. This is because resources are immediately allocated, including:
| Cancellation Timing | Refund Eligibility |
|---|---|
| More than 14 days before event | 80% refund (20% administrative fee applies) |
| 7-14 days before event | 50% refund |
| Less than 7 days before event | Non-refundable |
| No-show or same-day cancellation | Non-refundable |
Due to the immediate delivery and consumable nature of digital products and consultation services:
To request a refund, you must contact us within the applicable timeframe specified in this policy. Refund requests should be submitted via:
All refund requests must include:
Upon receiving a refund request:
If Midnight Lux Agency fails to deliver agreed-upon services due to circumstances within our control, and no alternative arrangement is acceptable to you, a full or partial refund may be granted.
If you have been charged multiple times for the same service or charged an incorrect amount due to processing error, the erroneous amount will be refunded immediately upon verification.
If we cancel services or bookings for any reason unrelated to your conduct or contract violation, you will be entitled to a full refund of any prepaid amounts for those specific cancelled services.
In cases of extreme hardship, medical emergencies, or other extraordinary circumstances supported by appropriate documentation, we will review refund requests with flexibility and compassion, though refunds are not guaranteed.
Refunds will NOT be granted in the following circumstances:
We strongly encourage you to contact us directly to resolve any billing concerns or disputes before initiating a chargeback with your financial institution. Most issues can be resolved quickly through direct communication.
If you initiate a chargeback or payment dispute without first contacting us:
In certain circumstances, partial refunds may be granted at our discretion, including:
The amount of any partial refund will be determined on a case-by-case basis considering the services rendered, resources allocated, and circumstances of the request.
Approved refunds will be processed using the same payment method used for the original transaction, unless:
Please note that while we process approved refunds within 10-15 business days, the time it takes for the refund to appear in your account depends on your financial institution's processing times. Credit card refunds typically appear within 5-10 business days after processing; bank transfers may take longer.
Refunds will be issued in the same currency as the original transaction. If currency conversion is required, the exchange rate at the time of refund processing will apply. We are not responsible for any currency fluctuations or conversion fees charged by financial institutions.
If you are a represented model and need to cancel a confirmed booking:
If you are a client booking models through our agency:
In cases where services cannot be provided due to circumstances beyond our reasonable control (force majeure events), including but not limited to:
We will work with you to reschedule services, provide alternatives, or issue appropriate refunds or credits based on the specific circumstances.
Midnight Lux Agency reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Your continued use of our services after changes are posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.
For all refund-related inquiries, please contact:
Midnight Lux Agency - Billing Department
Email: [email protected]
Phone: +386 65 895 244
Address: Apt. 762 20 Cartwright Upper Bartolettifurt, TAS 2619, United Arab Emirates
Business Registration: 46412957
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM GST
Saturday: 10:00 AM - 3:00 PM GST
Sunday: Closed
We aim to respond to all refund inquiries within 2 business days. For urgent matters, please call during business hours.
If you disagree with our decision regarding a refund request, you may:
We are committed to fair and reasonable resolution of all refund disputes.
This Refund Policy is governed by the laws of the United Arab Emirates. Any disputes arising from refund matters will be subject to the jurisdiction of the courts of Dubai, UAE, as specified in our Terms and Conditions.
By making any payment to Midnight Lux Agency or engaging our services, you acknowledge that you have read this Refund Policy, understand its terms, and agree to be bound by it. If you do not agree with this policy, please do not make payments or use our services.